Privacy Policy
We take our customers’ privacy seriously and will only collect, record, hold, store, disclose, transfer, and use your personal information as outlined below.
Data protection is a matter of trust, and your privacy is important to us. We will only use your name and other information that relates to you as set out in this Privacy Policy. We will collect information only when necessary and relevant to our dealings with you.
We will retain your information for as long as required by law or as relevant for the purposes for which it was collected.
You can visit our website, www.ratakalin.lk, and browse without having to provide personal details. During your visit, you remain anonymous, and we cannot identify you unless you have an account on the Website and log in using your username and password.
If you have any comments, suggestions, or complaints, please contact us at hello@ratakalin.lk.
Collection of Personal Information
When you create an account or provide us with your personal information on the website, we may collect the following:
- Name
- Address
- Email Address
- Contact Number
You must only submit accurate and up-to-date information and notify us of any changes. We reserve the right to request documentation to verify the provided information.
We collect personal information only when you voluntarily submit it. If you choose not to provide your personal information or later withdraw your consent, we may not be able to provide you with our services. You may access and update your personal information at any time as described below.
If you provide personal information of third parties to us, we assume you have obtained their consent to share and transfer their personal information to us.
Use and Disclosure of Personal Information
The personal information we collect from you will be used for the following purposes:
- To facilitate your use of our services and access to the website;
- To process orders and payments made through our platform;
- To administer your account and verify financial transactions;
- To audit and improve our website’s layout and content;
- To identify visitors on our website and research user demographics and behavior;
- To provide you with relevant information, provided you have agreed to receive such communications.
In exceptional circumstances, we may disclose personal information when it is necessary to prevent a threat to life or health, for law enforcement purposes, or to fulfill legal or regulatory requirements.
We may share your personal information with third parties and affiliates to complete transactions, manage your account, and meet legal requirements. We ensure that any third parties or affiliates who receive your personal information keep it secure and use it only for the purposes outlined above.
We do not sell customers’ personal information to third parties.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
Changes to the Privacy Policy
We regularly review our Privacy Policy to ensure it is sufficient and up-to-date. We reserve the right to modify this Privacy Policy at any time. Any changes will be published on our website.
Your Rights
You acknowledge that we have the right to disclose your personal information to legal, regulatory, governmental, or law enforcement authorities if we believe it is necessary to meet any obligations or requests. To the extent permitted by law, you agree not to take action against us for such disclosures.
Contact Us
If you wish to withdraw your consent to our use of your personal information, request access to or correction of your personal information, or have any queries or concerns, please contact us at www.ratakalin.lk.